Returns and Exchanges
Returns & Exchanges Policy
We want you to love your Malibu Sandals. If your purchase isn’t quite right, we’re happy to help with an eligible return or exchange.
Returns
Return Requests are accepted within 14 days of delivery.
To be eligible for a return or exchange, merchandise must meet all of the following conditions:
● Unworn and unused
● In its original condition
● Returned in the original packaging
● Free from visible wear, dirt, stains, odors, or damage
● Not marked as Final Sale
We recommend trying on your Malibu Sandals indoors on a clean surface until you are sure you would like to keep them.
Items showing signs of wear, damage, or excessive use may not qualify for return or exchange.
Exchanges
Need a different size or color? We’re happy to offer exchanges when inventory is available.
Exchange requests must be made within 30 days of delivery, and merchandise must meet the eligibility requirements listed above.
Customers are responsible for the cost of shipping the original pair back to Malibu Sandals. Once an exchange is approved, Malibu Sandals will cover the shipping cost of sending your replacement pair to you within the United States.
Because inventory can sell quickly, we cannot guarantee that your preferred replacement size, color, or style will be available.
Final Sale
Items specifically marked Final Sale are not eligible for return or exchange.
Gift cards are also final sale and cannot be returned or redeemed for cash except where required by law.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original form of payment.
Please allow approximately 5–10 business days after your refund has been processed for the credit to appear, depending on your bank or financial institution.
Original shipping charges are non-refundable.
Wear & Tear + Crepe Rubber
Malibu Sandals are designed to be worn and loved. As with all footwear, the materials will naturally show signs of wear over time.
Many of our styles feature natural crepe rubber, chosen for its signature soft, bouncy feel and comfortable cushioning. Crepe rubber is naturally delicate and may darken, collect dirt, change in texture, compress, or gradually wear down with regular use. These characteristics are part of the nature of the material and are considered normal wear and tear.
The lifespan and appearance of crepe rubber will vary depending on frequency of wear, walking surfaces, weather, storage, and individual use.
30% Wear & Tear Replacement Offer
We want you to keep enjoying your Malibu Sandals even after you’ve put some miles on them.
If your sandals have experienced normal wear and tear, including deterioration or wear of the crepe rubber, you may contact our Customer Service team about our Wear & Tear Replacement Offer.
Eligible customers may receive 30% off a new replacement pair of Malibu Sandals.
This offer is intended for normal wear and tear and is not a refund or warranty claim. Eligibility is determined by Malibu Sandals and may require photos of the original pair and proof of purchase. The offer is subject to product availability and may not be combined with other promotions or discounts.
Return Shipping
Customers are responsible for return shipping costs.
We strongly recommend using a trackable shipping method and keeping your tracking information until your return has been processed.
Malibu Sandals is not responsible for return packages that are lost or damaged in transit.
Alternatively, Malibu Sandals can create a Shipping Label for you and deduct the cost from your refund.
How to Start a Return or Exchange
To request a return, exchange, or Wear & Tear Replacement Offer, please contact:
customerservice@malibusandals.
Please include:
● Your order number or proof of purchase
● The item you would like to return or exchange
● The reason for your request
● Photos, when applicable
Please do not send merchandise back without first initiating your return or exchange with our Customer Service team.
Purchases From Other Retailers
This return and exchange policy applies to merchandise purchased directly from Malibu Sandals.
If you purchased your Malibu Sandals from another retailer, boutique, or authorized stock list, please contact that retailer directly regarding the original return or exchange. Purchases made through another retailer are subject to that retailer’s individual return and exchange policy.
For questions regarding our Wear & Tear Replacement Offer, you may contact Malibu Sandals Customer Service directly.
Questions?
We’re always happy to help.
customerservice@malibusandals.
Malibu Sandals reserves the right to determine whether returned merchandise meets the requirements of this policy and whether merchandise qualifies for the Wear & Tear Replacement Offer.